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20121001
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yesterday. it's important to have as many in place before the storm swept in. we learned that from irene. we have about 1300 dedicated men and women right now for the restoration. that does not include those working on secondary, such as myself, people working 24-7. customer service, outside and inside, we are working in preparation for a storm. >> power outages are such a sensitive subject in this area, especially after the derecho. how will the response be different this time? >> it will be different because it started with communication. we sent out automated calls last week. we told our customers that it would be a long duration event. we told our customers better would be the potential for extended period of power lost throughout the metro area. we told our customers last week that it was critical clabber preparation plant, and emergency preparedness plan for their family. and for businesses as well as residential parentso we have tried to be more transparent and communicate with our customers. that way people have an expectation of what to expect and can make plans accordingly. >> than
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